Refund policy

We get it—sometimes things don’t work out. If you need to make a return, you can request one within 14 days of receiving your item.

To qualify for a return, your item should be unused, unopened, and in the same condition as when you received it, with all original packaging and tags attached.

Customers are responsible for the return shipping fees. For your peace of mind, we recommend using an insured and trackable mail service to keep your item safe during transit. Unfortunately, Pandai Pets cannot be responsible for items that are lost or damaged during the return shipment process.

To start your return, drop us an email at hello@pandaipets.com. 

Once we receive your returned item, we'll begin processing your refund for the cost of the item, minus any shipping fees. You’ll then receive an email confirming whether your return was approved. If it is, you can expect to see the refund back in your account within 10 business days.

If you don’t see your refund within that time frame, we suggest contacting your bank or credit card company as there might be slight processing delays before the refund is posted.

If you have still have not received your refund, please reach out to us at hello@pandaipets.com for further assistance.